Overview
At Worldwide Wines, we aim to ensure all products are delivered in perfect condition.
Due to the nature of alcohol products, returns are limited and subject to the conditions outlined below.
1. Local Delivery Returns
For local deliveries:
- Orders must be checked immediately upon delivery
- If there is an issue (e.g. damaged, incorrect, or missing items), you must:
- Notify the driver at the time of delivery
- Refuse the affected items where applicable
If an issue is confirmed:
- The goods will be returned, and
- A refund or replacement will be arranged
⚠️ If goods are accepted without issue at delivery, they may not be eligible for return unless faulty.
2. National Delivery Returns
For national (courier) deliveries:
If your order arrives:
- Damaged
- Faulty
- Incorrect
You must:
- Notify us within 48 hours of delivery
- Provide:
- Your order number
- Description of the issue
- Photographic evidence (where applicable)
Once reviewed:
- We will arrange a replacement or refund
- You may be required to return the goods (where feasible)
3. Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect items ordered by the customer
- Opened or partially consumed products (unless faulty)
4. Refunds
Where a refund is approved:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your payment provider
5. Incorrect or Substituted Items
If a product is unavailable:
- We may substitute with a product of equal or greater value and quality
If you are not satisfied with a substitution:
- You may request a refund for that item
6. Failed Delivery / Refused Orders
If delivery cannot be completed due to:
- No person aged 18+ present
- Failure to provide valid ID
- Incorrect delivery details provided
We reserve the right to:
- Cancel the order
- Apply a delivery charge or restocking fee
7. Contact Us
To report an issue or request a return:
Please include:
- Your name
- Order number
- Description of the issue
- Supporting images (if applicable)